Privacy Policy

Introduction

Welcome to our Privacy Policy. This document outlines how we collect, use, and protect your personal information when you visit our website and make bookings for our children’s play area located at 3rd floor, Swansgate Shopping Centre, 18 Spring Ln, Wellingborough NN8 1EY, United Kingdom. This policy has been designed to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

For the purposes of UK data protection laws, we are the data controller of your personal information. [Insert Company Name] is registered with the Information Commissioner’s Office (ICO) with registration number [Insert ICO Registration Number].

Information We Collect

When you book a session through our website, we collect the following information:

Mandatory information:

• Email address of the person making the booking
• Names of all attendees

Optional information:

• Email addresses of attendees
• Phone contact details

Lawful Basis for Processing

Under the UK GDPR, we process your personal information based on the following lawful bases:

• Contract: Processing necessary for the performance of our contract with you to provide booking services
• Legitimate Interest: To manage our business operations and provide customer service
• Consent: Where you have given us explicit consent to process your data for specific purposes

How We Use Your Information

We use the information collected for the following purposes:

1. To process and manage your booking
2. To communicate important information about your booking
3. To send booking confirmations and reminders
4. To contact you in case of changes or cancellations
5. To maintain appropriate records for safety and security purposes

Data Storage and Security

Our website is built using WordPress, and we use BookWhen as our booking management system. Both platforms implement security measures to protect your personal information.

Your data is stored securely on these platforms’ servers in accordance with their respective privacy policies and security protocols. We take appropriate technical and organizational measures to ensure your information is protected against unauthorized access, accidental loss, or destruction.

We ensure that any third-party data processors we use provide sufficient guarantees to implement appropriate technical and organizational measures to meet UK GDPR requirements.

Third-Party Services and International Transfers

Our website uses the following third-party services:

• WordPress: For website hosting and content management
• BookWhen: For booking management

If any of your personal data is transferred outside the UK or European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data, as required by UK GDPR.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention periods are based on:

• Legal requirements
• The nature and sensitivity of the data
• Potential risk of harm from unauthorized use or disclosure

Your Rights Under UK GDPR

Under UK data protection laws, you have the following rights:

1. Right to be informed about how we collect and use your personal data
2. Right of access to request a copy of the personal information we hold about you
3. Right to rectification of inaccurate or incomplete personal information
4. Right to erasure (or “right to be forgotten”) in certain circumstances
5. Right to restrict processing of your personal data
6. Right to data portability to receive your data in a structured, commonly used format
7. Right to object to our processing of your personal data
8. Rights related to automated decision making and profiling

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Cookies

Our website may use cookies to enhance your browsing experience. We provide clear information about the cookies we use and give you the option to consent to non-essential cookies. You can set your browser to refuse cookies or alert you when cookies are being sent.

Data Breaches

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the ICO without undue delay and, where feasible, within 72 hours. If the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly.

Children’s Privacy

As our services involve children’s play activities, we take additional precautions when processing personal data relating to children. We only collect children’s names for booking purposes and do not process this data for marketing purposes.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if significant changes are made, we will provide a more prominent notice.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

info@goplaykids.co.uk
3rd Floor, Swansgate Shopping Centre 18 Spring Ln, Wellingborough NN8 1EY

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).